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DELL/CVSAฎII
4-YEAR
TOTAL COVERAGE PLAN
Cost to NITV Clients:
$300.00
Dell Warranty covering
most defects in materials
and workmanship
Online Hardware Warranty
Support
Next-Business-Day On-Site
Service if necessary
following phone-based
troubleshooting
CompleteCare Accidental
Damage Service, which
provides for repair or
replacement of systems or
peripherals that have been
accidentally damaged by
spills, electrical surges,
drops, breakages, etc.
Gold Technical Support
Dells fastest simplest to
use, and most comprehensive
advanced Hardware
Warranty Support, includes:
Dedicated toll-free phone
support designed with
average 2-minutes answer
speed. Bypass basic
troubleshooting questions
and connect directly to high
level technicians to address
your specific problem.
Direct contact with
industry certified (A+ or MCP), highly trained senior
technicians.
Remote resolution allows
technicians to view problems
and error messages directly
on your Internet-connected
system.
Resolution management by a
single technical account
manager.
Seamless support for
third-party software and
hardware vendors.
Regular notification of
system BIOS, drivers and
hardware updates.
Service Management
Reporting providing your
quarterly usage, history and
trends (upon request).
1- YEAR MAIL-IN ECONOMY
PLAN (Free with CVSAฎII
purchase)
Limited Warranty covering
most defects in materials
and workmanship
Basic phone Hardware
Warranty Support
Online Hardware Warranty
Support
Mail-in repair service,
where, if necessary
following phone-based
troubleshooting, Dell will
provide you with
pre-paid shipping materials
to ship your notebook to our
service facility, where it
will be repaired and mailed
back to you. |
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